Refund & Cancellation Policy

Flora currently uses a pay-as-you-go credit system — you buy a one-time credit pack when you need more AI messages. There are no recurring subscriptions active today. This policy explains how cancellations and refunds work for credit purchases.

1. Before you pay

You can cancel a purchase at any time before completing checkout by closing the payment window — you won't be charged, and no credits will be added to your account.

2. After a successful payment

Credit packs are delivered to your account automatically once payment is confirmed (see our Shipping Policy for delivery timing). Because credits are available for use immediately, purchases can't be “cancelled” the way a pending order can — the refund terms below apply instead.

3. Refund eligibility

• Unused credits: if you haven't used any of the credits from a pack, you can request a full refund within 7 days of purchase.
• Partially used credits: once any part of a credit pack has been used, that pack is no longer eligible for a refund — the service (AI messages) has already been delivered.
• Failed or duplicate charges: if you were charged but didn't receive your credits, or were charged more than once for the same purchase, we'll refund the erroneous charge in full regardless of the 7-day window.

4. How to request a refund

Email hello@awwtomato.com with the email address on your account and, if you have it, the payment reference from your confirmation email. We aim to respond within 2 business days.

5. Refund timing

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, refunds typically take 5–7 business days to appear, though it can occasionally take longer.

6. Contact

Questions about a charge or this policy? Email hello@awwtomato.com.